Overview of vendhq

Overview

In 2010, Vend was revolutionary; it was a powerful EPOS system operating completely in the cloud, making it possible for your business to still function through an internet outage. Since then, Vend has stayed on top of current trends and remains one of the most user-friendly retail POS systems on the market. Vend is constantly updating its product and has very few flaws. The POS’s front end is remarkably intuitive even to the greenest retail employee, and its back-end features come with most things you would expect from a top-end system.

 

Since its launch, the company has developed a capable inventory management system, a multichannel sales approach with both in-store and online capabilities, a decent list of integrations with third-party software, and an altogether well-rounded retail management solution. Naturally, as with any system, there are a few areas where Vend needs some work. If you want eCommerce, an employee time clock, or email marketing, you’ll need to pay for third-party software integrations. And if you’re looking for incredibly advanced reporting, you may find Vend slightly lacking. However, for most small to mid-sized businesses, Vend will almost certainly have you covered. What’s especially impressive is you can use it on virtually any hardware setup you like.

 

Read on to learn more.

 

Don’t have time to read an entire review? Take a look at our top-rated point of sale solutions for a few quick recommendations. Every option we present here offers excellent customer support, detailed user interfaces, and easy-to-use software, all for a reasonable price.

 

 

 

Pricing

Rating: Good

Before signing up for a plan, you can test out Vend with a free 14-day trial (limited to 200 products and weekly erasure of sales data). As with other web-based POS services, Vend’s month-to-month plans can be canceled at any time, and your subscription is paid monthly via credit card. However, if you prepay for one year, you’ll receive a discount on the monthly price. Vend does offer a very limited free plan, but for small businesses just starting, it’s a nice option to have. Here are Vend’s plans:

 

  • Free

  • $0/month for life

  • ·         One user

  • ·         One register

  • ·         10 active products

  • ·         1,000 customers

  • ·         Community support

  • ·         Lite

  • ·         $99/month annually ($119/month billed monthly)

  • ·         One outlet

  • ·         One register (additional $59/month per additional registers or $49 annually)

  • ·         $20,000 monthly turnover in USD

  • ·         Unlimited products, users, and customers

  • ·         24/7 phone and email support

  • ·         Automatic updates

  • ·         Inventory management

  • ·         Small business reporting

  • ·         Xero and QuickBooks accounting add-ons

  • ·         Pro

  • ·         $129/month ($159/month billed monthly)

  • ·         One+ outlets

  • ·         One register (additional registers $59/month each or $49/month each billed annually)

  • ·         Unlimited turnover

  • ·         All features from Lite, plus:

  • ·         eCommerce integrations

  • ·         Gift cards and loyalty

  • ·         Advanced reporting

  • ·         Advanced promotions

  • ·         API access

  • ·         All available add-ons

  • ·         Multi-outlet retail management

  • ·         Enterprise

  • ·         Call Vend for pricing

  • ·         Six+ outlets

  • ·         One+ registers (additional registers $49/month each or $39/month each billed annually)

  • ·         Unlimited turnover

  • ·         All feature from Pro, plus:

  • ·         Dedicated account manager

Customized onboarding

Vend previously charged extra for premium phone support. We’re pleased to see that Vend now offers 24/7 phone support on all its paid plans. Overall, though, Vend’s pricing is a little on the high side, especially if you want advanced features or add-ons, such as eCommerce. For example, if you want an integrated online store and email marketing, you’ll pay $129/month (billed annually), plus another $29/month for an integrated Shopify store (or use another integrated eCommerce provider).

 

Cloud-Based Or Locally-Installed

Vend has its head in the cloud, so to speak. All aspects of operation occur within your HTML5 compatible web browser (or HTML5 iPad app). If you have a network outage, the cache takes over and runs things locally, automatically re-syncing sales when you come back online.

 

Specific Industry

Vend is a versatile solution for virtually any retail establishment, small or large. It offers convenient packages to accommodate nearly every type of business, with the possible exception of foodservice. Service and hospitality businesses will find it lacking — there are no features for table management or tipping, but Vend could potentially work for small cafes and other simple food distributors. Vend does what it does very well, and I always like it when a software company doesn’t try to be all things to everyone.

 

Specific Size Of Business

With Vend, there are no limits to the number of stores a business can have, so it is appropriate for small stores, large chains, and everything in between. The fact that it also offers a free version of its product for very small businesses (e.g., food truck vendors or farmer’s market retailers) is a nice addition. That doesn’t mean it won’t scale up; Vend does boast some customers with a few hundred stores each.

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